Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Laura & Michael London, operating from London, United Kingdom. By placing an order on our website, you agree to the terms outlined below.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements made via the Laura & Michael London website. By completing a purchase, you confirm that you have read, understood, and agreed to these terms.
2. Product Information
We make every effort to ensure that all product descriptions, images, and information are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occur. Such errors do not entitle customers to compensation or cancellation, unless legally required.
Product images are for illustrative purposes only and may differ slightly from the actual product.
3. Orders & Payment
All orders are processed only after full payment has been successfully received. Available payment methods may vary depending on the customer’s location and are displayed at checkout. Customers are responsible for ensuring that the selected payment method is available in their country.
4. Processing & Delivery
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Processing Time: 1–3 business days
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Estimated Shipping Time: 3–7 business days, depending on destination
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Orders are shipped directly from our supplier, which may be located outside the United Kingdom (including China)
Delivery times are estimates and may vary due to external factors beyond our control.
5. Cancellations & Returns
For information regarding cancellations and returns, please refer to our Return Policy, which forms an integral part of these Terms & Conditions.
6. Liability
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Laura & Michael London is not liable for loss, damage, or delays once tracking confirms delivery to the address provided by the customer.
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Customers are responsible for entering the correct shipping address. Incorrect address details may result in unsuccessful delivery without entitlement to a refund.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and designs, is the intellectual property of Laura & Michael London and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
Any complaints must be submitted in writing via email. We aim to respond to all complaints within 5 business days.
Email: info@lauramichaellondon.com
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.